Rome Vespa Tour
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Help Center

Support

We're here to make your Rome Vespa Tour easy and stress-free. Below you'll find quick answers to the most common questions — and how to reach us if you need a hand.

Need help with your booking?

Most questions can be answered in a minute. If you've already booked, keep your confirmation email handy — it contains your tour date, time and reference. If something doesn't look right, just message us and we'll sort it out quickly.

  • Check your spam or promotions folder if you can't find your confirmation.
  • Want to change the date, time or number of guests? Contact us before your tour and we'll do our best to help, subject to availability.
  • Travelling in a larger group? Reach out and we'll arrange the best option for you.

Payments

Payments are handled securely online through Stripe, our payment provider. We never see or store your full card details. You'll receive a payment receipt by email once your booking is confirmed.

  • All prices are shown per guest, in euros (EUR).
  • Your spot is confirmed only after payment is completed.
  • If a payment fails or is interrupted, no charge is made and your reserved time is released automatically.

Weather and rain policy

Rome is beautiful in (almost) any weather. The tour is not automatically cancelled for light rain, and raincoats are provided so you can keep enjoying the city. If conditions become genuinely unsafe, our team will contact you to reschedule or arrange the best alternative. See our Terms of Service for full details.

Pick-up and meeting point

Pick-up is available at a specific hotel or address in Rome — not at generic or unmarked locations. If a pick-up address can't be confirmed, you can meet your driver at our alternative meeting point:

  • Meeting point: Piazza di San Marco, next to Piazza Venezia, Rome.

Please be ready a few minutes before your scheduled time so the tour can start smoothly.

Cancellations and changes

Plans change — we get it. If you need to cancel or modify your booking, contact us as early as possible and we'll explain the options available for your booking. Availability is always subject to confirmation.

Contact us

Our team is happy to help before, during and after your experience.

For the fastest reply, WhatsApp is usually best, especially on the day of your tour.